The latter would make you feel right at home, thanks to the Chromium platform it’s based on. If browsing during a Zoom call is of utmost importance, you can either use Mozilla Firefox or Windows 10’s built-in Edge browser. Now, toggle off ‘Continue running background apps when Google Chrome is closed’. Open Chrome browser, click the 3-dot button in the top right, and then go to Settings > Advanced > System. How to stop Chrome from running in the background: So, if you find yourself on Zoom calls while browsing the internet on Google Chrome, we’d advise you to lay off it for a while. However, the Google-owned internet browser has proven to be a spoilsport when it comes to Zoom calls, with many claiming that Zoom’s black screen issues only popped up when Chrome was running in the background. Google Chrome is the most widely used internet browser in the world, and no one would blame you if you use it as your default browser. Method #04: Don’t let Google Chrome or any other browser in the background Restart Zoom and share your screen to see if the black screen issue is resolved. You’ll need to change the Preferred Graphics Processor and pick Integrated graphics. Select the ‘Cpthost’ application and hit ‘Open.’ Alternatively, you can paste this path to your Windows Explorer address bar.Ĭ:\Users\Replace_With_Your_Username\AppData\Roaming\Zoom\bin After clicking on ‘Add,’ click on ‘Browse.’ Then, navigate to your user directory > AppData > Roaming > Zoom > Bin. You’ll have to locate and add Zoom’s Cpthost application. Click on ‘Add’ on the right of ‘Select program to customize.’ On the left-hand side panel, click on ‘Manage 3D Settings.’ You’ll find it under the 3D Settings banner. In this guide, we’re looking to troubleshoot Nvidia graphics cards, since Zoom itself believes it to be the main culprit.įirst, go to ‘Control Panel’ by looking it up in Windows Search. Nvidia systems have been notorious for black screen issues, but AMD chips also need to be tested comprehensively. Due to abrupt switching from one GPU to another, Zoom’s processes get interrupted, which ultimately manifests itself as a black screen. The issue has been prevalent on systems with dual graphics - integrated and external. Method #03: Turn off automatic graphics switching Log back into Zoom and see if the black screen issue has been fixed. Click on the dropdown menu.įinally, select from any of the resolutions presented there. Scroll down until you see the ‘Display Resolution’ section. To get to resolutions, right-click anywhere on your desktop wallpaper. So, it’s not a bad idea to experiment with screen resolution and figure out the one that works for you. Having an incompatible screen resolution can also mess up your Zoom experience. Now, take your cursor over ‘Shut down or Sign out.’ The menu will expand, allowing you to pick ‘Restart.’Īfter your PC boots up, relaunch Zoom and try screen sharing once again. Hit Windows X to access the Start context menu. Let’s get this show on the road with the most basic solution - restarting your PC. Related: Does Zoom Notify About the Apps Installed on Your PC or Phone? How to solve Zoom black screen issue on Windows 10īattling the crippling Zoom black screen issue? Here is how you can get rid of it. Below, we’ll check each of them out and give you possible solutions. Incompatibility is usually the biggest culprit behind these issues but other reasons cannot be ruled out as well. Since Windows 10 can be installed on a bunch of different hardware combinations, an error of this sort is hardly a surprise. Additionally, this issue has been prevalent on Windows 10, meaning if you have a Mac, you might not experience this issue at all. This phenomenon has been more common while opting for the screen sharing option or joining a meeting. Many users have found their Zoom client crashing or displaying a black screen while in a meeting. Download driver from manufacturer’s website Method #06: Run laptop in high-performance mode.Method #04: Don’t let Google Chrome or any other browser in the background.
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